Root Cause Analysis Training for HSE and Healthcare Professionals

Agenda

This two-day Root Cause Analysis training course is designed for both HSE and private sector health care professionals. 

It provides an introduction to Root Cause Analysis demonstrating how you can select and apply industry best practise tools and techniques to investigate and solve a variety of problems in the healthcare environment.

Root Cause Analysis will enable you to identify the reasons why things go wrong in the delivery and management of healthcare allowing you to identify, control and prevent the causes of chronic and recurring problems. A systems-based approach will improve the quality of care for individual patients while also improving staff morale as they become engaged in problem solving and process improvement.

• Using a variety of quality and service improvement tools, delegates will be able to investigate root causes and suggest potential solutions to address problems raised during the course concerning:
• Poor or undesirable patient outcomes
• Poor ‘process flow’ that delays service delivery
• Problems in the administrative systems and supply chain that underpin the efficient delivery of healthcare 

Module 1.  General approaches to problem solving

Module 2. Common approaches to root cause analysis

Module 3. Overview of the 8D / Global 8D process

Module 4. Types of problems

Module 5. Strategic approach for Problem Solving

Module 6. Using 8D Problem Solving to solve a problem

Module 7. Isolated events & repeating problems

Module 8. 5 Why’s, Kepner Tregoe, Pareto, etc

Module 9. Localisation in time, space & sequence

Module 10.  Contrasting Symptom Routes

Module 11. Proving causes

Module 12.  Effectiveness and Solutions

Learning Objectives

On completion of this Root Cause Analysis training course for HSE and Healthcare professionals, delegates will be able to:

• Participate in the effective investigation of problems
• Use appropriate tools and techniques to identify and document the root causes of incidents and recurring problems in their organisation
• Propose and evaluate solutions to prevent problems recurring
• Communicate their findings and recommendations to their colleagues and senior management
• Engage senior management in improving the system to remove the ‘common causes’ – and controlling random management initiatives that may destabilise processes that are currently ‘under control’